Omnichannel AI communication infrastructure

Every channel,
one intelligent team.

Manage web chat, Instagram, WhatsApp, and TikTok conversations from one place. AI that learns your business knowledge can answer questions, capture leads, book appointments, and hand conversations over to a person when needed.

Request a demo → How it works?

✓ Connect your own AI account ✓ Multi-tenant architecture ✓ Human handoff and control

Live conversation● AI active

Hello, do you have any appointment availability tomorrow afternoon?

Certainly. I can see availability at 2:30 PM and 4:00 PM. Which one would you like me to reserve?

4:00 PM, please.

Perfect. I’ll verify your details and create the appointment.

AI provider: Customer accountBYOK ✓

WebChat

InstagramDM + Comments

WhatsAppMessaging

TikTokEngagement

Web ChatInstagramWhatsAppTikTokOpenAIGeminiCalendarWebhook / API

Solutions

An assistant that does more than answer —
it gets work done.

Contnext connects conversations to automation: it provides information, understands requests, takes action, and hands off to your team at critical moments.

💬

Intelligent Web Chat

A 24/7 AI assistant on your website that learns your business content, understands visitor intent, and responds naturally.

Multilingual • Voice chat • Form completion

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Instagram DM & Comments

Handle DMs and comments from one panel; automate answers to common questions, manage private-message flows, and control human handoff.

Webhook • Permission-controlled • Logging

✆

WhatsApp Automation

Handle messages according to business rules and automate information, appointment, lead, and follow-up workflows where appropriate.

Approved flows • Human handoff • CRM-ready

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TikTok & Social Channels

An extensible integration architecture that connects new social channels to the same tenant and knowledge layer.

One knowledge source • One operations panel

⌁

Appointments & Calendar

Appointment workflows that understand dates and times in natural language, find available slots, confirm, remind, and reschedule.

Google Calendar-ready • Slot rules

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Lead Capture & Routing

Qualify visitors by need, capture contact details, and automatically route them to sales or the right branch.

Lead scoring • Source tracking • Handoff

⌘

Learn from Your Business

Build a business knowledge base from your website, service catalog, FAQs, and approved documents.

Source-controlled • Updatable knowledge

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Multilingual Customer Experience

Detect the user’s language and present the same business knowledge consistently across languages.

Language detection • Brand voice • Localization

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Analytics & Quality Control

Continuously improve the system by tracking conversation volume, resolution rate, human handoff, common questions, and failed flows.

Auditable logs • Operational insight

BYOK AI

Your AI account. Contnext infrastructure.

Customers connect their own OpenAI, Gemini, or other supported provider accounts. API usage and AI billing remain on the customer’s account.

OpenAI
Project / API keyConnectable

Google Gemini
Google AI / Cloud keyConnectable

Other models
Adapter architectureExtensible

Connect your channels

Connect web chat, Instagram, WhatsApp, TikTok, and other communication sources to your business account.

Choose your AI provider

Add your own API account so model choice, usage, and cost control remain with you.

Teach your business knowledge

Train the assistant using your website, services, business hours, pricing policies, and approved knowledge sources.

Define action rules

Configure appointment booking, lead capture, human handoff, follow-up, webhook, and CRM actions.

Measure and improve

Analyze conversation logs and failed scenarios to improve knowledge and automation flows.

Expanding service layer

What else can you do with Contnext?

We have added services that naturally extend the existing infrastructure to the product roadmap and website.

AI Sales Assistant

Conversational flows that understand needs, suggest the right service or product, qualify leads, and hand them off to sales.

Customer Support Triage

Classify requests by category and urgency, then route them to an automated answer, ticket, or human agent.

Smart Forms & Pre-Intake

Replace static forms with conversational forms that adapt to answers, support document uploads, and generate summaries.

Appointments, Reminders & No-show Reduction

Reduce operational workload with slot selection, confirmation, reminders, cancellation, and rescheduling.

Human Agent Copilot

Give agents real-time reply drafts, conversation summaries, customer intent, and relevant knowledge sources.

Branch / Team Routing

Automatically route conversations to the right branch or team based on location, service, language, or expertise.

Consent-based Follow-up Automations

Follow up on appointments, quotes, documents, or callbacks within user consent and channel policy requirements.

CRM / ERP / Webhook Integrations

Send customer and transaction data from conversations to third-party systems through secure API and webhook flows.

Enterprise Knowledge Assistant

An internal chatbot that lets employees access procedures, products, services, and documents using natural language.

Conversation Quality & Compliance Review

Review brand tone, prohibited language, sensitive-topic handoff, and quality criteria at the conversation level.

Industries

One core platform, different business models.

With a tenant-based architecture, every business operates with its own knowledge base, channel accounts, rules, and AI provider.

Healthcare & ClinicsAppointments, pre-intake, FAQs, human handoff

Beauty & WellnessService selection, booking, follow-up

Hotels & TravelBooking, multilingual support, concierge

Real EstateLead qualification, portfolio matching

E-commerceProduct questions, orders, sales support

EducationProgram selection, applications, guidance

AutomotiveService appointments, sales leads

Professional ServicesInitial consultation, quotes, meeting scheduling

Architecture & trust

Control stays with your business.

As we design Contnext as a scalable SaaS platform, we center the architecture on tenant isolation, encrypted credential storage, and auditable operational workflows.

Credential and tenant isolation

Each customer connects their own AI account
Secret values are not re-displayed in the interface
Platform and tenant credential layers are separated
Each channel connection is matched to the relevant business account

Controlled automation

Human handoff and approval flows
Conversation and webhook logs
Behavior based on channel permissions
Role-based administration and multi-account support

FAQ

Frequently asked questions.

Not in the standard model. The business connects its own OpenAI, Gemini, or supported provider account, so AI usage and cost remain on the customer’s account.

Yes. The multi-tenant architecture is designed to keep each business’s channel connections, users, knowledge base, and settings separate.

No. Depending on the channel, topic, confidence level, or business hours, you can use automatic replies, draft suggestions, or direct handoff to a human agent.

Yes. Website content and knowledge sources approved by the business can be used in the assistant’s responses, and the knowledge base can be refreshed as content changes.

The webhook and API layer can be extended to integrate with CRMs, calendars, forms, custom business applications, and internal systems.

Demo

Move your customer communication into one intelligent layer.

Tell us about your channels and workflow, and we’ll define the most suitable Contnext setup for your business.

Every channel,one intelligent team.

An assistant that does more than answer —it gets work done.